LA Mediators

Mediators of Southern California

Thanks to our terrific speakers who covered a wide range of topics in our first meeting after the summer hiatus.

As usual, the wine was excellent, just like the speakers, and we had plenty to snack on. There was also food for thought. As always, I picked up a number of tips, and also was pleased that what I heard reaffirmed the way I've been doing things. And that is one of the big value adds when LA Mediators gets broad participation.

If you've ever wondered by some negotiators use odd numbers, like $186,567.82 instead of $186,500.00, we found out why. If you ever wondered why the litigation bar in family law opposed collaborative law, now we know. And of course, if you ever pondered by men with 50" waists don't spend alot of time without their clothes in a locker room, the answer was made abundantly clear...

We're going to meet again in November. I expect we'll be touching more on either stand up comedy or mediation marketing. If the location is woodland hills, I think we'll be hosting some trial lawyers who can share their views of what makes a successful mediator. This is a seminar I really want to do, because sometimes the best lessons come from your customer, and often it's painful to hear customers talk about things in mediation they have experienced that make them cross a mediator off their list. I intend to prod them on this point among others because it is THE most valuable intel you can get.

It's not urban legend that people get crossed off the list by the way. In marketing it is gospel that a satisfied customer tells 4 people; a dissatisfied customer tells 9 people. So bad news travels twice as fast. I don't want the whole night to be a downer or negative, but on the other hand, we can all pat each other on the back and tell each other how wonderful we are. It takes more social courage to ask for and receive the negative comments...

I want frequent users of paid mediation services to talk about what they like and don't like. Of course, we can take this info with a grain of salt, but remember, the customer is king so it is absolutely invaluable to get this kind of honest feedback.

So if you're interested in building your business, you're not going to want to miss our next meetings.

And...

I'm going to host a holiday party in December at my home. It's going to be purely social, and maybe, just maybe live music. On that we'll see...

Bob

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American Institute of Mediation updated their profile
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Advanced Combined Claims Negotiation at Offices of American Institute of Mediation

April 25, 2014 from 9am to 5pm
At the conclusion of the workshop, participants will be adept at implementing negotiation strategies to obtain the best results for their clients or organizations, including but not limited to:Recognizing and foreseeing opponents’ negotiation strategies in order to anticipate their next moves;Integrating game theory into their negotiating strategy to maximize bargaining position;Countering negotiation tactics by identifying them and being prepared with the right response to render them…See More
Feb 6, 2014
Glenn M. Gottlieb left a comment for Arianna Jeret
"Good to see you join our group, Arianna. I hope all goes well with you -- Happy New Year!! Best, Glenn"
Jan 9, 2014
Glenn M. Gottlieb and Arianna Jeret are now friends
Jan 8, 2014

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