LA Mediators

Mediators of Southern California

It used to be that a mediator was a superstar for picking up the phone before the mediation to have a "pre mediation conference" or after the session to follow up. These days, these steps are expected by your customers when they are paying for your services. OH, and most of the time they don't expect to pay extra for these value added services.

If you aren't doing these things, consider starting the practice. Let's look at each of these contacts, and what are the best practices for each. I expect to get feedback so we can all benefit as I know most if not all of you already to this.

Pre mediation call

It can be joint or separate. The issues can be whatever you think appropriate. Here are some favorites: are all decision makers going to be present, are there any special needs for the participants, is there a preference for or against joint session, are there any hard, time stops for planes or trains or travel? in complex cases or multi party cases, it is helpful to work out scheduling and perhaps staggering start times for some parties or groups of parties.

Post mediation follow up

Set this up before the session ends. Tell them you will be following up. Help create a discovery plan or action plan, to gather additional info as necessary, and always set a firm date for follow up. Get emails!

The parties REALLY APPRECIATE these steps. This is how professional mediators do business.

Ok, this is a skeletal outline only. Fill it in, and let's hear about how these pre and post mediation contacts paid dividends!

Your president,

Bob Tessier

Views: 9

Comment

You need to be a member of LA Mediators to add comments!

Join LA Mediators

Comment by Kym Adams Director of CEDRS on October 21, 2009 at 9:36pm
Marketing is not a task.

Marketing is not a department.

Marketing is not a job.

Marketing happens every time you engage (or not) with your past/present/potential customers

Badge

Loading…

Latest Activity

American Institute of Mediation updated an event

Grow Your Mediation Practice, Now! with Lee Jay Berman at American Institute of Mediation

April 28, 2018 from 9am to 5pm
At the conclusion of the workshop, participants will be adept at implementing strategies to initiate or further develop their mediation practices, including but not limited to:Understanding how their unique skills and experience translate into a distinct market niche;Understanding the core essentials of marketing, advertising, branding and image building;Identifying and capitalizing on the single value added deliverable to which their potential clients will respond;Constructing an…See More
Feb 28, 2018
American Institute of Mediation posted an event

Grow Your Mediation Practice Now! at American Institute of Mediation

April 28, 2018 from 9am to 5pm
At the conclusion of the workshop, participants will be adept at implementing strategies to initiate or further develop their mediation practices, including but not limited to:Understanding how their unique skills and experience translate into a distinct market niche;Understanding the core essentials of marketing, advertising, branding and image building;Identifying and capitalizing on the single value added deliverable to which their potential clients will respond;Constructing an…See More
Feb 7, 2018
American Institute of Mediation and Arianna Jeret are now friends
Jan 22, 2018
American Institute of Mediation posted events
Jan 22, 2018

Birthdays

There are no birthdays today

© 2019   Created by Kym Adams Director of CEDRS.   Powered by

Badges  |  Report an Issue  |  Terms of Service